Main lobby and breakfast rooms were inviting but our room was nothing like what was advertised. The bed was comfortable but the bathroom was disgusting, lampshades were cracked, mirror frame was pealing , bathtub finish was worn off and had blue stains on the bottom. The card key entry in the back entrance snd room was disabled. We would have left, but there was a football game in town and rooms were scarce and we had just gotten off a 13 hour drive from NH. Will never stay there again.
Booked this hotel room months in advance because we were coming into town for a my sister's wedding and Virginia Tech had a home football game at home the same weekend so I knew rooms would fill up fast. I had never stayed at a Baymont Inn before but saw several on our way from Missouri to Virginia and all looked nice. NOT this one. It was horrible. When we found our room, you had to jiggle the handle to get it in the right position before the key would work. Then when you got the key to work, you had to put your shoulder into the door to get it to open because it was off centered and rubbing the door frame. Once we got inside the room, it was disgusting. The light in the hall way was burned out, the comforter and bed sheets had stains on them and didn't look washed, the chair was old and the armrest had holes in it, the bathroom counter was disgusting and obviously hadn't been cleaned, the ceiling above the shower was falling down & their was a pair of some type of bugs on the ceiling getting it on! We stayed long enough to pick our bags up and head back to the front desk! When I got to the front desk to cancel my rooms, she wouldn't give me my money back for the first night bit did for the second night (because you have to cancel 24hrs in advance) I was just glad to be getting out of there! When asked why I was cancelling, I told her the reasons I mentioned above and all she said was, I will be glad to move you to another room! I told her no thanks, that we had already moved to a different hotel. Unfortunately, this experience will keep me from ever staying in another Baymont Inn from now on.
Stayed here on our way from ME to Nashville for a wedding, Needed a pet friendly hotel. Arrived very late after a 12 hour drive. Non-smoking room reeked of cigarettes, sink 100% clogged- unusable. Found cigarette ashes on the floor in the morning. Should be a $35 hotel.
I WISH I could give it less than one star!! HORRIBLE service. My family chose this place as the reception hall for my sister's wedding. When we arrived the day before the wedding, the banquet room was FILTHY!!! The floor was not vacuumed, there were stains and dirty all over the carpet, the bar area was covered in sticky residue, and the room smelled like an ashtray!! I made the mistake of going into the back room to look for some sort of cleaner to fix the horrible smell that progressively made my asthma worse. The back area where the FOOD FOR THE BREAKFAST WAS PREPARED looked like it hadn't been cleaned in 10 YEARS. The walk-in was filthy, there was rotten food on the ground, and I saw bugs running around. In the very back of the kitchen, there was a room that contained THREE MATTRESSES COVERED IN BLACK MOLD!! A hispanic gentleman came and said "I clean". He pulled out a vacuum and started vacuuming a few small areas; all that did was kick up dust and MOLD from the carpet. I have been having asthma attacks all weekend because of this horrid facility. The drug addict looking women running the front desk ASSURED us the carpet would be cleaned, the dance floor would be placed, and the tablecloths would be put on the tables the day of the reception. My mother arrived on my sister's big day and discovered NOTHING HAD BEEN DONE!! THE PASTOR that married my sister had to pay the final bill before they'd even let the wedding party arrive!!! Needless to say, I will be contacting the health department, as well as the owner of the hotel, AND the brand company (Wyndham). I CANNOT BELIEVE how terrible this experience was, and I WILL get my mother's money back, if it takes hiring a lawyer!!!!!!!
It was the filthiest, stinking, run-down place that I have ever seen still in business. Complete with spiders. The bathroom had no towels only a floor mat. It smelled of strong urine in the bathroom. It was supposed to be non-smoking it was supposed to be a non-smoking room it reaked of cigarette smoke . There was an exposed electrical box over the shower enclosure and open hole in the wall with pipes running through. The bathtub had a steady stream of water running that could not be cut off. No hot water. Dirty walls, paint falling off. Cracked lamp shade. I'm sure if someone reported them code enforcement would close it down. People lingering and smoking outside the front door. The pool area was dark. It was sketchy to say the very least. The entire Outdoors did not appear safe. I demanded my money back and got it. Warning stay away!!
Baymont Inn Suites Salem Roanoke Area is a US Lodging based in Salem, Virginia. Baymont Inn Suites Salem Roanoke Area is located at 179 Sheraton Dr, Salem, VA 24153, USA.
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