Once you gone to the best you will never want to go somewhere else!!!
A wonderful pet resort that took care of my beloved Solo whilst I traveled to a resort far less appointed! Upon return, my dog did not seem to want to leave! I'll never go anywhere else. The best in the valley (and many valley's beyond). To have a dog that happy to stay away from home is a huge guilt relief that allows me to have a great time, too.
Voted best in VA. it is true we travel from CA to VA when visiting family and we give our dogs a vacation as well. its as if they know when they see the luggage before we go. When we pick them up, they're groomed, healthy, and happy, always excited and ready to be back with mommy & daddy.
This was our first and last experience. We were to pick up on Sunday and facility was not opened. Left a voicemail and sent messages via social media and no response. When facility opened 5 minutes late on following day. Counter clerk informed us they were present which was false, and that he had a family emergency. I asked were their not other employees that could of called use and no answer. Next questions was when was last time our dog ate...another employee lied and said 4pm from previous day when I know he was out of food. So that is 15 hours of him not being cared. Another care taker yelled and said that the price would be the same. I informed her that I do not care about money instead service and life happens for all of us. Our dog was shaken, smelled, and worst experience ever. They ask for a copy of a credit card and they should not be rated top in state. Totally disagree and will never use their service again. Lastly I walked out and a cat roams and informed them I was scared of cats and they did not care and let the cat wrong. I informed them that we should of at least received a call about family emergency and received no response just a bill.
Pet hell. The lady in the lobby wears a permanent scowl and doesn't give a damn about your pet but she does want your money, oh, how she does! She tries to up-sell you: bathing, playtime, nail cutting, etc. My dog was shaking when we picked him up. Everyone I spoke to afterwards said, "God, what were you thinking? Don't ever take your dog there!"
About Pets Center is a US Store based in Salem, Virginia. About Pets Center is located at 1604 Conehurst Blvd, Salem, VA 24153, USA.
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